Terms & Conditions

  1. We provide convenient, quick, easy, and flexible shopping. Although we are not the cheapest among the shop available, we are still proud of the quality of service we could provide to our customer.
     
  2. Member can subscribe for newsletter for product/news notifications. Any cancellation can be done through the member's control panel.
     
  3. Stock availabiliy are for reference purposes only. Feel free to contact us for latest stock availability request.
     
  4. Order request should be written for easy and clear understanding. We apologise for any miscommunication due to poor written and will not entertain any complaints due to that.
     
  5. Currency; Currently we only accept Ringgit Malaysia (MYR) for all purchases. All prices are correct at time of publication; however we reserve the right to alter the price for any reason at any time.
     
  6. Extra charges may vary for different payment type. All the payment received by us are stated and displayed during checkout. We never add any surcharge to our customer without customer acknowledgement. This is to further implies that we do not responsible for the additional charges caused by your payment company.
     
  7. If you believe the item you have bought from us has a manufacturer fault. Please contact us within 3 days from the time you received the products for investigation. We will try our best to contact the maker in order provide a replacement/missing parts. Matter as assembling error and painting scar on parts is not considered as manufacturer's fault.
  8. We reserve the rights to close/disable your account anywhere at anytime with a proper reason.
     
  9. Any third party website linked at www.crux.com.my is not controlled or maintained by us. They are provided for your convenience only, thurs their information do not imply that we check, endorse, approve,  or agree with the third party websites this site links to.
     
  10. By putting item in the Cart, does not mean you have confirmed the order.
     
  11. Pre-Order, all pre-orders are valid only if the deposit was paid before the due date. 
     
  12. All pre-order invoices, upon arrival, are required to be paid within 21 days (3 weeks) and if any transit delay causes serious delayed arrival, we thanks you for waiting and the payment within shall be extended reasonably.
     
  13. By checking out item in the Cart, meaning that you had confirmed for the purchase of the order. Any cancellations should be by responsibility informed to us via Email or possible contact. Expired orders will be considered, and we have the rights to disable/cancel such order/account for serious case.
     
  14. Crux Enterprise reserve the all the copyrights of Crux.com.my. Photos and information may also be protected by copyright of respective brand and manufactuer.